ROUTE / 01
Enquiries lose momentum
Give every suitable enquiry a prompt, consistent route without pretending every lead should be handled automatically.
- 01 Starts here
Enquiry arrives
Capture the message and its source in one place.
- 02 System step
Context is gathered
Collect the details needed to understand the request.
- 03 System step
Fit is assessed
Apply agreed qualification rules consistently.
- 04 Human check
A person reviews
Keep judgement and sensitive decisions with the right person.
- 05 System step
Next action is routed
Create the task, response or follow-up at the right time.
- 06 Visible result
Progress stays visible
Keep a clear record of ownership and status.
What becomes easier
Faster responses, clearer ownership and fewer suitable opportunities left waiting.